No and yes. No, you do not have to sign up for it. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub you will continue to receive a paper monthly bill in your mail. You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.
Yes, you will need to re-register. When we upgraded our system, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.
Here’s how to change your preference to participate in paperless billing:
On the website:
- Click on My Profile
- Click on Update My Paperless Settings
- Choose your paperless preference
On the app:
- Select Settings
- Select Paperless Billing
- Choose your paperless preference