Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
If you do receive such communication from someone claiming to be a our employee, please report it to us.
The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do.
Both platforms are part of our online account management system for members.
Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.
The free, secure mobile app is available to download and install on mobile devices and tablets.
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
You can view your energy use on the website and app.
On the website:
On the app:
No and yes. No, you do not have to sign up for it. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub you will continue to receive a paper monthly bill in your mail. You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.
Yes, you will need to re-register. When we upgraded our system, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.
Here’s how to change your preference to participate in paperless billing:
On the website:
On the app:
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.
How to sign up on the website:
How to sign up on the app:
You can save bank account and/or credit/debit card information for future one-time payments.
On the website:
On the app:
